Shipping policy

Shipping Policy | Nalulu

Where Do We Ship?

We currently ship within the United States.

Shipping Costs

We are pleased to offer free shipping on all orders within the United States.

Shipping Times

• Order Processing: Most orders are processed within 1 to 2 business days.

• Delivery Times:

• Standard shipping typically takes 3 to 4 business days after processing.

Delays

While we strive to ensure timely deliveries, delays may occur due to factors beyond our control, such as:

• Postal or courier service disruptions.

• High order volumes during holidays or peak periods.

• Severe weather conditions.

In such cases, shipping may take up to 10-15 business days.

Tracking Information

Once your order has been shipped, you will receive a confirmation email containing tracking information. Please allow up to 48 hours for tracking updates to become available.

Customer Complaints

If you encounter any issues with your delivery, including delays, missing items, or damaged packages, please contact us as soon as possible. We are committed to resolving all shipping-related complaints within 5 business days.

How to File a Complaint:

• Email: hello@nalulustore.com

• Phone: +353 1 254 4046

Please include the following information to help us address your concern promptly:

• Order number

• Contact information

• Description of the issue

Customs and Duties

For orders within the United States, there are no customs duties or additional taxes applied at checkout.

Contact Us

If you have any questions or concerns regarding your shipment, please contact us:

• Email: hello@nalulustore.com

• Phone: +353 1 254 4046