Your FAQs
Most frequently asked questions about Wind Chimes
Where are the Nalulu Wind Chimes crafted?
Our bamboo wind chimes are handcrafted by skilled artisans in Bali, Indonesia.
We also offer a metal wind chime, made from high-quality aluminum in Guangdong, China.
What materials are used in your wind chimes?
Bamboo Wind Chimes:
The Classic’s top is crafted from premium teakwood.
The Rustic top features a coconut shell for a natural, earthy vibe.
The House top is made from straw and wood.
All the tubes are made from 100% biodegradable, locally grown Indonesian bamboo.
Metal Wind Chime:
Made from durable, high-quality aluminum for a sleek and modern design.
How many tubes do the wind chimes have?
All chimes have 6 tubes.
Is the sound different among wind chimes?
Bamboo wind chimes: Produce soft, soothing tones, with the larger ones offering a deeper sound.
The larger the chime the deeper and louder the sound. Many recognise deeper tones as more relaxing.
Metal wind chimes: Create bright, melodic, and resonant tones.
What are the dimensions of the wind chimes?
You can find detailed dimensions for each product on our Dimensions Page.
Can I send the chimes as a gift?
Presentation: Each wind chime is carefully packaged to ensure it arrives ready to delight your loved ones.
Occasion: Whether it’s a birthday, housewarming, anniversary, or a “just because” moment, our wind chimes are a unique way to bring peace and relaxation to someone special.
Does the wind chimes have to be assembled?
There’s no need to assemble our chime. Once you undo that one string, it is all ready for hanging.
How do I unpack and hang the wind chimes?
Both bamboo and metal wind chimes arrive pre-assembled. Just untie any protective strings, and they’re ready to hang!
How do I care for my wind chime?
Bamboo Wind Chimes:
Wipe clean and apply a fresh coat of varnish each spring or as needed.
Hang in shaded areas to protect from prolonged exposure to sunlight or rain.
Bring indoors during extreme weather or winter months.
Metal Wind Chimes:
Simply wipe them clean with a damp cloth.
Designed to withstand outdoor conditions, but placing them in a sheltered area will keep them looking new.
Can I hang my wind chime in direct sunlight or rain?
Bamboo wind chimes: Best hung in a shaded, sheltered spot.
Metal wind chimes: Can handle direct sunlight and rain but last longer in protected areas.
Why is my wind chime hanging crooked?
If it’s off balance, gently adjust the crown (top part) by pulling or pushing it until the cords are even.
What do the bamboo wind chimes sound like?
You can visit the Nalulu YouTube Channel or our Amazon Store to experience the soothing and relaxing sounds of the bamboo wind chimes.
What if my string breaks?
Contact us at hello@nalulustore.com, and we’ll send a replacement.
What’s your best-selling chimes?
Our Classic and Rustic bamboo chimes are customer favorites, but our new metal wind chimes are quickly becoming a top pick!
What is the Nalulu Club?
The Nalulu Club is our email list where members enjoy discounts, tips on mindfulness, and ideas for creating a peaceful home.
Why isn’t my promo code working?
If you’re having trouble, email us at hello@nalulustore.com, and we’ll sort it out.
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