Refund policy
Refund Policy | Nalulu
We have a 30-day return policy, which means you have 30 days after receiving your item to request a refund, replacement, or exchange.
Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or other proof of purchase.
To start a return, contact us at hello@nalulustore.com.
If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
Return Address (United States)
Nalulu
7860 Paramount Blvd
Pico Rivera, CA 90660
United States
Refunds
Once your return is received and inspected, we will send you an email to notify you of receipt. We will also inform you of the approval or rejection of your refund, replacement, or exchange.
• In the event of a refund:
• All payments received will be returned to you promptly, no later than 14 days after we receive your return package or proof of shipment.
• The refund will be processed using the same payment method as the original transaction unless you request otherwise.
• You will not incur any fees for the refund.
For defective or damaged items, you may request a replacement at no additional cost.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as:
• Perishable goods.
• Custom products (e.g., personalized items).
• Personal care goods.
• Hazardous materials or flammable liquids.
• Sale items and gift cards.
Please contact us if you have questions or concerns about your specific item.
Shipping Costs for Returns
• Defective, damaged, or incorrect items: Return shipping costs are covered by us.
• Other returns: Customers are responsible for return shipping costs unless otherwise stated.
How to Contact Us
For any questions, concerns, or to start a return, please contact us:
• Email: hello@nalulustore.com
• Phone: +353 1 254 4046